The Case for NOT Being So Busy

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Some people are busy but not productive.  That’s because they’re not the same thing. For that matter, the most productive among us are not always the most effective, which is a higher level of performance than productivity. Here’s the case for not being so busy.

The most recent Harvard Business Review magazine’s cover story is The Busyness Trap.  It warns us to not conflate activity with achievement. Almost simultaneously, Sunday’s Boston Globe featured an article about how family life slowed down during the pandemic – and how many parents hope to maintain that slower pace.  Lately, we’re seeing two ends of the spectrum; one is that feeling that we’re supposed to be busy, all the time, and the other that says, slow down.

I was very lucky early in my career to work at a small firm where our president focused on the results we achieved. He was part of a movement at Ford Motor Company in the 1970’s to share profits based on outcomes. He was very clear that our performance was viewed on the impact we made for our clients, not on working the most hours. After that, I went to a global firm that was all about how many hours you worked. So, you saw a lot of busyness that may or may not have been tied to an outcome that benefitted the client or the person working the long hours. As a matter-of-fact, clients were often suspicious about why we stayed around long after they left for the day. I knew the reasons for this philosophy – increase billable hours and/or impress your boss – but, right or wrong, it seemed ridiculous to me because of my previous experience.

Are you or your team getting caught in the busyness trap?  Are you focusing out activities? Or, are you more focused on outcomes? Obviously, there is frequently a connection between the two. You need a certain level of activity to achieve outcome. But there often isn’t a one-to-one relationship.

Why busyness can be counter-productive.

Busyness has become a badge of honor, a status symbol. Our worth seems to be defined by how busy we are. The problem is that, in today’s complex, rapidly changing world, we really won’t create the innovative breakthroughs by always being so busy that we’re at risk of burnout. Instead of doing a good or okay job on a whole lot of things, it’s usually more effective for the organization if you do fewer things exceptionally well. We need time to think, experiment, and reflect. When I am working with leaders to build resilience, I’ll ask them to be silent for 30 seconds to check in on how they are feeling. Too often they tell me they couldn’t shut off their to do list or the many things ahead of them. My question is then, what if you took one or two things off that list, how would it make you feel? Would you be able to be more productive, efficient, and effective at the other things you’re doing?

The person with the longest list doesn’t win.  Let’s let go of being so in love with busy. Start by setting aside a few minutes each day to slow down – to think, to connect, to invent, or just be quiet and rejuvenate. You’ll be amazed at what a few minutes of unbusy can do.

Does Your Business Discourage Dissent?

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Diversity of experience and ideas, like other types of diversity, are critical to the success of your business. Even with a deep connection to your mission and strong leadership, an insular approach to strategy and decision-making can leave you vulnerable. It can hinder your ability to see early warning signals in the market or changes in customer profiles, and it becomes too easy to believe that past success will almost guarantee future success.
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In her recently published article from Harvard Business Review, Edith Onderick-Harvey provides some practical insights into how to ensure your organization stays resilient. The article was written for the family business audience, but the challenges and solutions are applicable to virtually all organizations.
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By Edith Onderick-Harvey

5 Minutes. 5 Days. (Re)gaining Joy at Work

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Joy and happiness are two different things. Both impact things like creativity, individual productivity, and the company’s bottom line (yes, it’s true). But joy is more sustainable.  Here’s a 5-minute per day, one-week plan for kickstarting your path to getting more joy out of work.

Are you missing joy at work?  Or maybe, you’ve never even put the two words joy and work together in the same sentence.  May is Mental Health Awareness Month. Joy is important to mental health. Finding it at work is very challenging for many of us. However, finding it may be more important than ever.

Isn’t joy just another word for happiness?  Not really. According to Merriam Webster dictionary joy is the emotion evoked by well-being, success, or good fortune. Joy comes from being connected to our uniqueness, authenticity, to others and to something meaningful. Joy is something we create and more intrinsic. Happiness is sparked by an external event or situation. Research shows both joy and happiness impact our creativity, energy, productivity, health, ability to handle stress, and the company’s bottom line. Joy is more sustainable.

Interested in (re)gaining joy at work? After all, we do spend most of our days working. Creating joy needs to be an active pursuit made up of small steps we take every day. I challenge you to take the 5-minute, 5-day challenge to (re)gain joy at work. It works best when you implement it over 5 consecutive days and jot your answers down somewhere so you can look back on them.

Day One: 5 minutes:  Reconnect to your North Star.  What is your big why?  Why do you do the work you do? How is it helping you live your values? How does your work connect with other important things in your life? What about it is driving you right now?

Day Two: 5 minutes:  What is one thing you can influence or change at work that will allow you to align with your North Star more completely – even if it’s a small thing. What is one task you could do? Or stop doing? What is one opportunity you could take to give yourself a few minutes to focus on something more meaningful? Or to laugh? Or to take a deep breath?

Day Three: 5 minutes: What colleague could you help?  Maybe you’re thinking you don’t have time to help a colleague because you have so much on your plate.  What if you grabbed them a cup of coffee when you go to grab one yourself? Could you have a walk and talk to help them think through a challenge while you both go to pick up lunch (that you may be eating at your desk so you can keep working!)

Day Four: 5 minutes: What are your strengths?  What energizes you?  What is one way, in the next week, you could more fully use that strength? How could you craft your job so that you are able to do this more consistently and frequently?

Day Five: 5 minutes.  Reflect and reward yourself.  What accomplishment are you proud of this week? How did you live your big why? What one thing did you influence or change? Who did you lend a hand to? How did you use your strengths more fully? Do you feel more joy today than you did 5 days ago?

Integrate this challenge into your daily routine every week. Assess the impact at the end of 3-weeks and 3 months. Let me know what happens.

What’s Going On With You? A Little Introspection Can Improve Personal Performance

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Recently, I’ve been talking with leaders, including mid-level leaders, about the challenges they are facing with staff shortages, continued ambiguity from COVID, and end of year pressures. In these conversations, the underlying theme is the toll these issues are taking on their emotions and their continual effort to push those emotions away or to simply plow through them.

The context for these conversations is a broader discussion about leading with emotional agility. Susan David and Christina Congleton, in their Harvard Business Review article, define emotional agility as the ability to manage one’s thoughts and feelings in a mindful, productive way. When most of us get hooked by our negative thoughts, especially at work, we have one of two reactions. We buy into them (“I always do something stupid that gets in the way of my success.”) and avoid the situations that may evoke them. Or, we rationalize them away (“I shouldn’t have these thoughts. Just get on with it.”)

When we get hooked and choose one of these two common reactions, we are not giving ourselves the opportunity to respond effectively and intentionally. To choose to respond rather than react, the first step you must take is to recognize what is going on with you.

When I talk with these leaders, I ask them how many times a day they check in with themselves to assess what they are feeling. The overwhelming response is never. Some will say rarely. A very small fraction will say regularly. Then we do the following exercise:

First, we pause the conversation right there and I give them 30 seconds to just stop and check in with themselves.

Before the pause, I encourage them to work hard to accurately name what they are feeling. Don’t just tell themselves they are feeling stressed. Rather become more granular in the assessment. Are you angry? Frustrated? Overwhelmed? Constrained? To respond, rather than react, the first step is to accurately identify and understand what you are feeling. You can’t create an effective response or strategy if you are unable to clearly define what you are responding to.

At the end of 30 seconds, I ask them about their experience. They often say it makes them feel more centered, have more clarity, and are better able to manage those emotions than have the emotions manage them. It provides them the space to choose a response.

We then discuss how pausing 1-2 times a day – taking 1 minute out of an 8, 10 or 12 hour workday– can significantly impact the ability to become more emotionally agile and the impact of that agility on their ability to lead in challenging times.

Over the next few weeks, take a moment or two throughout the day to check in with yourself. What are you feeling? How are you reacting to those emotions? What opportunities do you have to pause to make the choice of how you will respond?

These are stressful times. You’ll find that this technique also works quite well at home.