Why Your Best Leaders Aren’t Always in the Leadership Pipeline

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And How to Find Them

If you think your next great leader is already sitting in your official pipeline, you might want to think again. Many of the best leaders aren’t the ones raising their hands—they’re the ones quietly holding everything together while others take the credit.

As a matter of fact, your next great leader is probably stuck under a bad boss—or already thinking about leaving.

The Hidden Truth: Visibility ≠ Leadership

Most companies assume that leadership potential follows a predictable path: Identify high-performers, put them in training programs, promote them, and watch them thrive. Except, reality says otherwise. The people who look like leaders—charismatic, confident, outspoken—aren’t always the ones making the biggest impact.

Meanwhile, the true leaders—those who influence, motivate, and solve real problems—are often overlooked because they don’t fit the traditional mold.  They are often focused on getting things done rather than looking good doing it.

The Fix: Find the Real Leaders Before They Leave

To build a strong leadership bench, stop confusing visibility with impact. Just because someone speaks up in meetings doesn’t mean they’re leading.  I once worked with a client who had an entire Director group go to their boss’ boss to discuss their manager’s toxic leadership. This group of high performers was ready to quit. Their boss’ boss, an SVP, was stunned to hear this.  He couldn’t reconcile the behavior he saw in the executive team’s interactions with this high potential leader with what this team was sharing. This leader was visible. Their impact was toxic.

 Instead, start identifying:

  • Trusted Advisors – Who do people go to when they need help? They may or may not be the most experienced person on the team. They may actually be the newest person on the team. Look for people providing different types of help. Sometimes its knowledge or skills that comes from experience. Other times, it’s the ability to bring a different perspective. In some situations, it’s the advice on how to handle a conflict or difficult customer situations.
  • Crisis Stabilizers – Who holds the team together when things go sideways? Who is the person who always seems to be part of the solution rather than the problem? We had this person on a highly visible transformation at a hospital. He was not the person leading the executive briefings or saying the most in the meetings. However, when we had serious challenges, we turned to him for his measured, calm reasoning.
  • System Thinkers – Who’s already improving processes and solving problems without being asked? There are always people who look at how things are done and asks ‘why?’ while also increasing efficiency and effectiveness, not just for themselves, but for the entire team.

By shifting focus from the obvious candidates to the real influencers, companies can build a stronger, more resilient leadership pipeline.

program for leaders

Mentorship vs. Sponsorship: How to Choose the Right Approach for Your Team

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Advice is Nice, But Access is Better

If you’re lumping mentorship and sponsorship together, you’re missing the point. Sure, both are about developing talent, but they serve very different purposes—and the truth is, your leaders need both. Here’s the difference: a mentor offers advice, while a sponsor puts their reputation on the line to open doors for you. In short, mentorship teaches you how to swim; sponsorship throws you into the deep end and says, “I’ll vouch for you.” So, which does your team need?

Understanding when to use mentorship versus sponsorship—or when to use both—is critical to empowering the next generation of leaders in your organization. Let’s break it down.

Mentorship: When Guidance is Key

Mentorship is the ideal approach when a leader’s focus is on personal growth and development. It’s about offering advice, sharing experiences, and helping someone navigate new challenges. Mentorship is a long-term relationship that’s designed to foster personal and professional growth. Mentors do not need to come from the individual’s direct reporting line or even be in the same part of the company.  The best mentors are often those leaders with different experiences and perspectives.  For example, a CFO could be a great mentor for an operations leader.

When to use it:

  • When Developing New Skills or Navigating a Career Transition
    Senior leaders may use mentorship when a high-potential employee needs to develop specific skills, such as leadership, communication, or technical expertise. This is especially helpful when the employee is transitioning to a new role or department and needs guidance to succeed. A mentor provides insights based on their own experiences and helps navigate challenges the mentee may not have faced before.

Example: A rising manager moving into a more strategic role might need a mentor to guide them effectively making decisions and how to think more long-term.

  • When Fostering Long-Term Personal Development
    Mentorship is also useful when focusing on long-term growth. It’s less about immediate results and more about helping the mentee build confidence, emotional intelligence, and resilience. Leaders might employ mentorship when the goal is to cultivate deeper self-awareness and soft skills, which are essential for success over the long run.

Example: A senior leader mentors a team lead who shows potential but lacks confidence. Over time, the mentor helps the mentee recognize their successes and develop and effective leadership style.

Sponsorship: When You Need to Push Them Forward

Sponsorship is more action-oriented than mentorship and focuses on promoting someone’s career advancement by actively creating opportunities for them. Sponsors advocate for their protégés, ensuring they get high-profile assignments, promotions, or visibility with decision-makers.  Offering to sponsor up and coming talent should be expected of all leaders.

When to use it:

  • When Promoting High-Potential Talent
    Senior leaders use sponsorship when they recognize an individual who is ready for the next level but needs visibility or access to decision-makers. Sponsors will advocate for their protégé in critical meetings, recommend them for high-stakes projects, and push them toward promotions.

Example: A senior executive nominates a rising star for a company-wide leadership development program that includes work on an important business project.  This type of sponsorship ensures they get the visibility they need with top management to be considered for an executive role.

  • When Opening Doors to New Opportunities
    Sponsorship is crucial when someone needs that final push into a leadership role. This is particularly important when diverse or underrepresented talent needs a boost to overcome systemic barriers. Sponsors advocate on their behalf, using their influence to create career-defining opportunities.

Example: A senior leader advocates for a highly capable woman of color to take on a high-profile project that will position her as a candidate for a VP role, directly leveraging their influence to ensure she’s given the opportunity.

Sponsorship shouldn’t start just in time for someone to join the highest ranks in the organization.  Sponsorship is important for early career talent, as well.  Too often talent misses opportunities because they don’t realize the importance of sponsorship.  Part of developing talent is to help them understand that career development often goes beyond having the right skills and capabilities. It’s also important to network and develop relationships this allow them to engage with potential sponsors throughout their careers.

Creating the Right Mix: When Both Mentorship and Sponsorship are Needed

Some situations call for both mentorship and sponsorship, as leaders often need development in multiple areas at once. Here’s where a mix of both approaches can be especially powerful:

When to use both:

  • When Preparing an Emerging Leader for a Bigger Role
    A senior leader may first mentor an emerging leader to develop the necessary skills for a higher position, and then transition into a sponsorship role by advocating for their promotion once they’re ready. This combination ensures the individual is both prepared and promoted.

Example: A director mentors a high-potential manager on strategy and leadership for several months. Once the manager demonstrates readiness, the director shifts into a sponsorship role, recommending them for a director position in an upcoming reorganization.

  • When Supporting Underrepresented Talent in Leadership
    For underrepresented groups in leadership, combining mentorship and sponsorship is particularly powerful. Mentorship offers the necessary development, while sponsorship helps break through barriers and biases by creating opportunities for advancement.

Example: A senior executive mentors a high-potential LGBTQ+ manager, helping them navigate the complexities of leadership. Later, the executive sponsors the manager for a C-suite opportunity, using their influence to overcome potential biases in the selection process.

Conclusion: Choose the Right Approach for the Right Moment

The key takeaway is that both mentorship and sponsorship play critical roles in leadership development, but they are not interchangeable. Mentorship is about growth, guidance, and long-term development, while sponsorship is about advocacy and career advancement. The most successful organizations know when to use each—or when to combine both approaches—to empower their future leaders and drive organizational success.

Building Resilience in Organizational Structures

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Because Fighting Fires Isn’t a Sustainable Strategy

 

Let’s face it: crises are no longer the exception—they’re the rule. As a matter of fact, we should stop treating them like crises. Whether it’s market disruptions, supply chain issues, or your top talent walking out the door, the ability to bounce back is what separates the winners from the also-rans. But here’s the kicker: you can’t build resilience by waiting for disruption to strike. You need to bake it into your organization from the start.

So, how do you create resilient teams and processes that won’t buckle at the first sign of trouble? Hint: It’s not about having a Plan B—it’s about designing your entire structure to pivot on a dime. Think about redundancy, flexibility, and decision-making.

Build redundancy into your teams

No, this doesn’t mean stockpiling talent like canned goods for a rainy day. It’s about cross-training your people so when one person’s out, another can step in without missing a beat. A resilient team doesn’t depend on one rock star—it’s a well-oiled machine that can keep humming, no matter what.

  • Example: Backup leadership roles– Identify and train high potential talent who can step up during a crisis. At a minimum, the head of departments or functions that are strategically critical  should have a designated “second-in-command” who’s familiar with the strategic vision and decision-making process and can step in when needed. There’s a secondary benefit to this, too. The second in command becomes succession ready.
  • Example: Skill-sharing initiatives– Create an internal skill-sharing program where team members regularly teach each other their core responsibilities. This ensures knowledge transfer and reduces the impact of key person dependency.

Design processes that flex, not snap

Rigid processes work until they don’t. Disruption hits, and suddenly, the entire workflow comes to a screeching halt. Instead, create processes that allow for flexibility—ones that can be scaled up, down, or sideways based on real-time needs. Think of your processes like bamboo: strong but bendy.

  • Example: Scalable project management– Adopt agile project management methods, such as sprints or Kanban boards, that allow teams to quickly pivot priorities or reallocate resources as needed without losing momentum.
  • Example: Adaptive resource allocation– Implement a flexible resource allocation system that allows teams to shift budget, personnel, or time toward high-priority projects during times of crisis, without waiting for formal approval cycles. Small organizations do this out of necessity. For example, one of my clients has significant events they need to deliver for during a couple of months each year. They can’t add staff for these events and they are important to their client relationships.  Flexible resourcing allows them to bring all hands-on deck during that cycle while still serving other client needs.
  • Example: Modular workflows– Develop modular workflows that can be quickly adjusted or restructured based on changing conditions, ensuring that only the affected parts of a process need to be altered, rather than the entire system.

Build decision-making power at every level

If your team has to run every decision up the flagpole during a crisis, you’re already toast. Resilient organizations empower employees at all levels to make decisions quickly. Trust your people to act in the best interests of the company—after all, you hired them for a reason, right?

  • Example: Decentralized decision-making– Roll out a decision-rights matrix that clearly outlines what decisions can be made at each level, especially in high-pressure situations. Differentiate the decisions to be made – strategic big bet decisions that are infrequent and significant, cross-functional decisions, and high frequency/low risk decisions that can be delegated. Push down decisions as far as possible while weighing risk and frequency.  This reduces bottlenecks and encourages quicker, more informed decisions.
  • Example: Crisis-response training– Hold scenario-based training sessions where leaders and their teams are tasked with making rapid decisions during simulated disruption.  Provide feedback and make it a fun competition. This builds confidence in decentralized decision-making and improves response times.

Resilience isn’t just about survival. It’s about thriving when everyone else is scrambling. And if you’re not building it into your organizational structure now, well, good luck “winging it” the next time the market goes sideways.

Developing Your Next Generation of Leaders

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5 questions every executive team should be asking themselves

Look around your leadership team. Are you seeing the future? If not, it might be time for a little refresh. Here’s the uncomfortable truth: the leaders of tomorrow may not look like the leaders of today. And, no, we’re not just talking about diversity (although that’s an important piece). We’re talking about mindset, adaptability, and that elusive quality: resilience.

1. Identify Your Rising Stars (Before They Burn Out)
You know those high-potential folks in your org who are constantly “doing a little bit extra”? Yeah, the ones who might combust if they don’t take a vacation? They’re your next-gen leaders. But before you start piling on more responsibilities, give them the development opportunities they need to succeed without burning out. Leadership is about more than hard work; it’s about working smart, too.

Question: How do we currently identify high-potential employees, and are we doing enough to ensure their development without overwhelming them?

  • Encourage your management team to conduct regular talent assessments focusing on both performance and potential.
  • Ask managers to track burnout risks by monitoring workload and offering tailored support before it’s too late.
  • Implement succession planning that allows future leaders to shadow more senior roles without adding excessive pressure.

2. Give Them Real Challenges (Not Just Busy Work)
Handing future leaders token assignments is like giving a firefighter a garden hose. It’s cute, but it’s not going to solve anything. If you want them to grow, give them meaty, real-world challenges that test their problem-solving abilities and leadership potential. Sink-or-swim might sound harsh, but in a world of constant disruption, they need to be ready for the deep end.

Question: What significant, high-stakes projects can we hand over to emerging leaders that will stretch their abilities and prepare them for greater responsibility?

  • Assign future leaders critical projects with real impact, allowing them to grow through hands-on experience.
  • Set up mentorship programs where senior leaders guide next-gen leaders through complex problems.
  • Use failure as a learning opportunity by openly discussing the lessons from missteps instead of punishing them.

3. Coaching, Not Micromanaging
Nobody became a great leader by being spoon-fed. Leaders grow through challenge, reflection, and yes, failure. What they don’t grow from is a boss breathing down their necks about every decision. Shift your focus to coaching rather than micromanaging. Help them learn how to think strategically, navigate tricky waters, and make decisions that align with long-term goals.

Question: How can we shift from micromanaging tasks to fostering strategic thinking and decision-making in our up-and-coming leaders?

  • Promote a culture where managers ask powerful questions rather than providing all the answers, helping future leaders think critically.
  • Encourage regular one-on-one coaching sessions focused on growth, feedback, and leadership challenges rather than daily operations.
  • Introduce self-reflection exercises for future leaders to assess their decisions and outcomes, reinforcing autonomy and learning.

4. Encourage Cross-Functional Exposure

If you want a well-rounded leader, you need to throw them into situations where they’re not the expert. Let them sink their teeth into projects outside their usual domain—because real leadership isn’t just about knowing your lane; it’s about driving the whole highway. Cross-functional exposure builds broader strategic thinking and breaks down organizational silos.

Question: How can we create opportunities for our future leaders to work across different departments and gain a broader understanding of the business?

  • Rotate rising stars through key departments so they gain a 360-degree view of the organization’s operations and culture.
  • Assign future leaders to cross-functional task forces or project teams that require them to collaborate beyond their usual scope.
  • Encourage participation in cross-functional strategy discussions, giving them a seat at the table where broader business issues are tackled.

5. Provide Continuous Learning Opportunities

Your future leaders should never stop learning. Invest in their development through ongoing training that goes beyond the basics. Leadership isn’t static, and neither should be their education. Whether it’s executive coaching, leadership programs, or industry conferences, giving them the tools to learn and adapt is non-negotiable.

Question: Are we investing enough in our leaders’ learning and development to keep them at the forefront of emerging industry trends and leadership practices?

  • Create personalized learning plans for future leaders that combine formal training, mentorship, and real-world experience.
  • Offer leadership development programs focused on emerging skills like emotional intelligence, digital transformation, and adaptive leadership.
  • Provide access to external conferences, courses, and networks that broaden their knowledge base and expand their industry insights.

 

These thought-provoking questions can push your management team to take concrete steps toward developing the next generation of leaders, while ensuring rising stars are exposed to broader experiences and continuous learning—critical for their long-term growth and organizational success.

The future isn’t going to wait for your leadership team to catch up. Start building the pipeline today—because that bright-eyed manager you’re half-ignoring? They could be the very one most capable of steering your company through a big transformation before you know it.

Growth by Design

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I was having a conversation with a CEO earlier this week. The business is very successful and healthy. But like most CEO’s, he is concerned with growth and what’s next for his company. During our conversation, we talked about taking a step back, what I sometimes call taking in the view from the balcony. This view allows you to see how the different aspects of the business and organization are working together (or against each other) to achieve today’s results. And begs the question… how effectively will our current structure and processes spur that next phase of growth? Taking this view helps you to create growth by design, making it easier to align and integrate purposefully. And it prepares the organization to take that next step.

Growth by Design is our framework for helping clients build an organization that can propel them to the next level. It has three core components.

  • It’s starts with compelling clarity, ensuring alignment of the vision, mission, goals and culture. Every leader and every employee should know at all times exactly what their priorities are and how they fit with the strategy and goals of the organization. A how they both serve the mission.
  • Second, you need to leverage the critical drivers – understanding and instilling the growth imperative, making change agility part of your company’s DNA, and ensuring you have the talent to innovate and execute.
  • Third, the organization needs to build adaptive structures and processes– both business and human resources/talent processes and structures — that meet today’s needs but also prepare the organization for what’s next.

Asking the right questions and finding the best answers will help even the most challenged CEOs and senior teams cut through the fog. Building a compelling strategy for what lies ahead… begins by design.

I Didn’t See It Coming

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With all the storm coverage in the past few days, I don’t think there is anyone who can say they didn’t see it  coming. However, in our work lives, we are sometimes blindsided. When I was working with a client several years ago, their successor for a key job in Asia left for an opportunity to run a start up in California. The reaction of the CEO and Asian leader at the time was ‘we never saw it coming’.

Some people don’t want to have a plan B because they think it makes it too easy to not fully pursue plan A. As you go into your next planning cycle, include scenario planning around some key initiatives. Take the time to run through potential opportunities or issues that may arise. You may identify an even better plan than the one you had in mind, one that allows you to take advantage of an opportunity you didn’t think about before. Or you may be able to mitigate a threat should it actually arise.

The Clash asked us back in the 80’s Should I Stay or Should I Go?

 

Next!

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succession rolesSeveral of you are thinking about succession for roles that will be vacant in a few years because of retirement — whatever that looks like these days. Just like so many other things boomers are redefining that, too. That’s another topic for another day.

The fact on the ground today is that there are targeted senior positions within organizations that are being impacted by the impending wave of retirement. And, those retirements are happening in organizations undergoing significant change. I saw it a couple of years ago in a client company where I was doing an organization design and workforce/succession planning engagement. One of the top 5 people in the company was planning on retirement in the next few years. He had grown with the company from it’s very early days some 25+ years ago and was an executive leader for most of that time. Identifying his successor wasn’t just about who could fill the job. There were two other key factors. The first impacted identifying the successor. The business was undergoing a significant shift in business strategy and the executive’s role and organization were going to be significantly different in the future. The second had to do with development. How do you transfer key knowledge without stifling the need for next generation thinking? How could the successor break through quickly on the executive team and as leader of the new organization? Here are 3 key steps anyone in this situation should take.

  • Define the future.  Don’t just fill the present. Too often succession planning uses a snapshot of the role today to identify its incumbent of tomorrow. Just as the business strategy drives budgeting and company financials, it should also drive the identification of successors.
  • Make change leadership a key assessment point for successors.  If a successor will be taking on the new role during significant change, make it a priority to assess his/her change and influence capabilities and if they’re lacking, build them. Sounds obvious.  Often overlooked.
  • Establish relationships as part of the development plan. The executive team will all be familiar with the successor but that won’t necessarily prevent real obstacles when he or she joins them and comes to the table with a different way of thinking.  Building those relationships prior to succession will help him or her develop strong partners among the executive team and allow the successor to begin to position him/herself as an equal

Create a Sustainable Leadership Pipeline: 7 Core Principles

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Leadership Sustainability

Leadership Sustainability

Sustainability is a word that is heard often these days, usually in regards to the environment or development or cultures. As leaders, part of our mission is to create sustainability within our organizations. The talent of our future leaders is critical to our future success. The question is, “how do I create a sustainable pipeline of leaders and manage talent in an ever-changing business and economic environment?”

The business case for top-tier leadership quality is solid. A Corporate Leadership Council 2003 Succession Management Survey showed that top tier leadership organizations are much more likely to outperform their peers in the marketplace, which translates into substantial financial gains. Market capitalization relative to peers was $384 million higher for top-tier leadership organizations compared with a $232 million lower for bottom-tier leadership organizations.

Creating a sustainable pipeline of top-tier leadership needs an integrated, systemic approach to talent management. Current leaders in the organization need to be accountable for creating a talent management culture. Keeping your eye on the talent will allow you to survive, and even thrive, during times of change and come out stronger on the other side.

To create sustainable leadership pipelines, seven core principles make the difference.

The 7 Core Principles

Core Principle #1: Recognize talent management is a core business process with impact on overall business and financial success for the enterprise. Actively engage leadership throughout the organization on an ongoing basis to assure a nimble, functioning and robust process is in place. Create accountabilities for leaders, just as they are for the financial and operational success of the organization.

Core Principle #2: It starts with the business strategy and talent pipelines are developed to support the strategy. Base the pipelines on where the business is currently and also prepare for future scenarios. As Marshall Goldsmith said, “what got you here, won’t get you there.” Leadership needs will vary based on the strategic needs of the organization. The necessary leadership qualities, the identification, development and review of key talent should be linked to the strategy to assure the bench strength meets the organization needs.

Identify linchpin roles to assure you are developing leadership talent for those roles that have significant impact on the organization’s ability to achieve short and long-term results. Look at the drivers of you business – is it sales? Research and development? Manufacturing? How are you creating a sustained talent pipeline in those parts of the business?

Core Principle #3: Measure it and know if it’s making a difference. Sustainability is created by knowing what will create success now and in the future and focusing resources on those areas. Put measures in place to reflect the goals of talent management and the effectiveness of leadership development. As was stated in principle #1, make it a key accountability for the executive team.

Core Principle #4: Identify, develop and talk about leadership talent throughout the organization. The leadership talent conversation should be ongoing among your senior leadership teams. Until they take root in the culture, overt processes should be put in place to cause these conversations to occur. These topics need to be agenda items or the topics of meetings in their entirety.

Create communication mechanisms to ensure a resilient information-sharing process. Intranet- based tools with the ability to allow varying levels of access to critical information are vital. They allow for the dynamic management of the information.

Core Principle #5: The process clearly differentiates leadership talent. All high performers are not high potential. However, high potentials are high performers. Sustainable talent management systems identify the difference.

High potential performers have the capability to continue to take on larger, more complex levels of responsibility and often do it quickly. High potential employees are often voracious learners. They take on new tasks and are able to master them quickly. What they most often need is the ability to gain wisdom; the ability to integrate what they have learned and to apply it in varied settings.

Core Principle #6: Address gaps between strategic needs and current leadership capabilities through focused internal development or recruitment of external resources. In sustainable talent management processes, development comes from a variety of sources – coaching, programs, experiences, new assignments within the organization, mentoring, etc. With the application of each type of development there is clarity about what the individual is supposed to be developing from each experience or assignment. Measure the progress. Frequent conversations about the development experience provide feedback to the organization about the potential leadership talent and to the individual.

To drive integration of talent management into the culture, integrate it with critical processes like selection, performance management, rewards and compensation. At the individual level, let people know where they stand (e.g., A, B, C talent) and the implications. These components can be facilitated through Human Resources, Leadership Development, or consultants. They need to be owned by the executive team and leaders/managers across the organization.

Core Principle #7: Talent and the needs for talent are re-evaluated regularly. Your business changes. So does the talent. Sustainable systems identify and proactively address the dynamics of change and the impact on talent needs.

What’s Critical for You?

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Institute for Corporate Productivity

The Institute for Corporate Productivity (i4cp) released the results of its 2014 Critical Human Capital Issues Survey . The survey shows that creating change-ready organizations is still the top priority for high-performing companies. One of the key takeaways from the study is that most companies simply do not have the internal bench strength to enable sustained high-market performance.

Working with companies that are tackling rapid growth and change, this rings true for me. When I work with clients and we are identifying bench strength for key roles, we often see that the bench strength for those roles is limited. Our challenge then is to proactively begin to develop talent and identify talent sourcing strategies to fill the gaps.

If you see this in your company, you’re not alone. Here are the survey’s top 10 human capital issues for 2014 for high-performance organizations:

1. Succession planning
2. Leadership development
3. Knowledge retention
4. Coaching
5. Managing/coping with change
6. Non-executive succession planning
7. Measuring/rewarding behavior
8. Talent shortages in critical areas
9. Measuring/rewarding results
10. Internal communication

  
  

About Edith Onderick-Harvey
Edith Onderick-Harvey is a highly regarded consultant, leadership and talent expert, and speaker. Edith is frequently quoted in the media including The New York Times, CNN.com, HR Executive, and American Executive. As the President of Factor In Talent,  Edith works with leaders to take performance — their own, their team’s and their organization’s — to the next level.

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The Leadership Multiplier Effect

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A third of all CEO’s surveyed by The Conference Board say the most pressing issue they have is attracting, developing and retaining the right talent. Two of the biggest factors in engagement and retention are trust in senior leadership and the relationship people have with their managers. With 75% of employees in a recent Gallup

Organization survey reporting that they are unengaged or actively disengaged at work, leadership is not successfully addressing this issue.

Leadership excellence has a multiplier effect on organizations. Investing in developing leaders, increasing the leadership multiplier effect, is a short-term and long-term strategy that allows your organization to adapt and thrive in various economic circumstances by attracting, retaining and engaging your human capital.

What is the leadership multiplier effect?

 Resources spent on leadership development have a cascading effect throughout the organization. The effective leader creates exponential value for the organization through his or her influence on the strategy, people and processes in the organization. One leader’s effective decisions and actions has a ripple effect that can impact dozens or hundreds of employees, positively changing business performance for the entire department or business unit. Likewise, the impact of poor leadership decisions and actions can lead to the decreased ability to attract, develop and retain the right talent.

In addition, effective senior leaders model behaviors and skills for other leaders in the organization. They set the tone for the leadership practices that define the organization and its culture. They demonstrate the business skills that address business issues and create innovation. They define and operationalize high performance through their interactions with each other and the entire organization.

As others mature in their leadership roles, their effectiveness is increased for having been effectively developed and for the role-models presented by senior leadership. A cascade is created. With more effective leadership focused on the right things at all levels in the organization, factors impacting business performance improve. Groups led by effective leaders are more engaged resulting in higher productivity rates, increased willingness to give extra effort, and greater acceptance of change. In other words, effective leadership creates an environment that attracts and retains high quality talent.

Ensuring the effectiveness of your leaders is critical whether your business is expanding or contracting. When your business is expanding, bringing on new people, introducing new products, serving new customers, leaders need to integrate and assimilate the growth. They need to plan strategically for growth, effectively develop their teams, establish business practices and maintain the engagement people feel in those initial few months on the job.

When business is contracting, leaders need to manage the change brought on by staff reductions, reduced revenue streams and increased cost constraints. They need to maintain the remaining staff’s focus and morale. Need to maintain customer service levels, identify how to do more with less.

Optimizing the Leadership Multiplier Effect

 For the leadership multiplier effect have its maximum impact, leaders must be developed effectively. Effective development includes:

1.  Identifying the core of effective leadership. What makes leaders effective? One way to start thinking about leadership effectiveness is to identify what results you want the leader to achieve and use this to identify behaviors that are effective in achieving those results.

2.   Communicating what is expected of a leader. This communication is not always in words. It’s important to understand that how you select, how you assign resources, what people are held accountable for and how you recognize and reward say a great deal about your expectations of leaders.

3.   Assessing your leaders against your model of effectiveness. If some are less effective than you need, identify a strategy for addressing it. It may be development, assignment changes, or an exit strategy. No matter what strategy seems most appropriate, it should start with a frank conversation with the leader.

4.   Identifying potential leaders within your organization and outside your organization. Do you have the bench strength you need? Also remember thatleaders aren’t just those with formal titles but also those in roles that are pivotal to business success.

5.   Developing leadership effectively. Formal learning experiences, business-driven assignments and projects, coaching, mentoring and other leadership development experiences need to align with the business strategy and the expectations you’ve communicated about leadership within your organization. Utilize a suite of development activities that build leaders throughout their careers. Developing leaders is process not an event. You must take a planful approach to leadership development, not one that only addresses obvious flash points that may be ignoring underlying causes.

By taking advantage of the Leadership Multiplier Effect, you will optimize talent and create competitive advantage.