Tag Archive for: business results

Is your team underperforming? Or is it underwater?

/in , , , , /by

Overcommitment isn’t a performance problem.

It’s a leadership one.

 

Execution problems are almost always misread.

You see slippage and then reach for familiar responses: tighten accountability, have more frequent check-ins, set seemingly clearer deadlines.

Those aren’t wrong, exactly. But they’re treating the symptom. What I see happening most frequently right now isn’t a discipline issue. It’s that your team is drowning.

Teams aren’t failing to execute because they don’t care or don’t know how. They’re failing because the volume of what’s been declared important has exceeded the organization’s actual capacity to pursue any of it well.

Progress gets spread too thinly.

New priorities layer on top of old ones. Legacy work never fully comes off the table. The result isn’t dramatic — no single project collapses — but progress gets spread so thinly across so many efforts that none of them build real momentum. I’ve talked about this with mid-level leaders in development programs and workshops. I’ve heard about it in coaching sessions with leaders. Dilution of effort is a harder problem to see than failure, which is exactly why it persists.

The instinct to add more oversight misses this entirely.

You can’t concentrate effort by increasing pressure on a system that’s already overextended. The only move that actually works is reducing the load — deliberately, visibly, with the willingness to say out loud that something that once mattered now matters less.

Here are two steps you can take immediately

  • Cut one active initiative, not because it’s unimportant but because capacity is finite and concentration is a choice.
  • Then define what success looks like for your top priority over the next 60 days — one owner, one visible measure, nothing ambiguous.

Execution isn’t always a discipline problem. It’s often a design problem. How can you fix the design?

Why Strategy Often Fails

/in , , , , /by

Not because it’s wrong, but because the structure can’t carry it.

Many leadership teams assume that once a strategy is defined, execution will follow. But in reality, strategy often collapses under the weight of a structure that wasn’t built to support it. 

Intentional Design—the operating systems, roles, and workflows that turn strategic intent into daily traction – accelerates the translation of strategy into execution.

Align. Design. Lead.TM

This article is part of our series introducing our uncomplicated, powerful framework designed to help build organizations that can adapt, perform, and thrive through complexity. To read previous articles in the series:

Introduction to the Align. Design. Lead. framework

Executive Misalignment is a Silent Killer

Align Case Study

Strategy collapse is a real risk for organizations facing: 

  • Rapid growth or new product launches—where structure hasn’t kept pace with scale
  • Post-acquisition complexity—with overlapping roles, unclear authority, and conflicting ways of working
  • Shifting go-to-market models—where cross-functional alignment is critical but hard to find
  • Evolving leadership or governance—where decision-making defaults to a few rather than being distributed

In these environments, even strong strategic plans get bogged down by unclear roles, misaligned teams, slow decision cycles and over-reliance on informal channels. Effort is duplicated. Handoffs missed. Authority is ambiguous. Collaboration is inconsistent. Execution begins to depend on personalities, not process.

It’s not a failure of intent. It’s a failure of design.

Design the organization to support the strategy – regularly

It often takes an objective analysis to understand the highest value changes you need. Here’s how we work with clients in the Design phase:

  1. Clarify the Work and Focus the Design:  Starting with our Align. Design. Lead. Organization Assessment tool, we hear directly from you about where you most significant issues may lie. We can then dive deeply into what must get done to deliver on the strategy—and what’s getting in the way. This approach adds efficiency and quicker return on investment to the effort.
  2. Define the structure: We evaluate and realign roles, reporting lines, and team interdependencies for strategic fit.  Collaboration is streamlined and agility to meet changing market needs is increased.
  3. Strengthen decision-making: We map and realign decision rights so execution flows faster—and ownership is clear.
  4. Support the middle: We ensure mid-level leaders have the tools, clarity, and support to operationalize change and lead the shift.

The Outcome: From vision to traction

  • Strategy gets translated into real, workable plans
  • Execution moves faster, with fewer dropped balls
  • Leaders know who’s responsible for what, and how to collaborate to make change stick

This is what Design looks like in action—and why it’s often where momentum is won or lost.

If you’re rolling out a new strategy—or scaling into a new phase—and your teams aren’t moving with it, let’s talk.

Schedule a conversation

 

Align. Design. Lead.TM is a flexible, non-linear framework that helps organizations move through inflection points with clarity and momentum. Whether you’re scaling, retrenching, or reimagining your business, the framework meets you where you are — helping you:

  • Align leadership teams to operate with strategic focus, speed, and cohesion
  • Design the organization to match your strategy—structure, roles, and workflows built for execution, not just org charts
  • Lead with the capacity and mindset required by mid level leaders to navigate uncertainty and drive change

For an overview of the full framework

Is your organization is under pressure but needs some assistance on where to focus next? We’d love to talk.

No fluff. No one-size-fits-all. Just clarity, momentum, and the confidence to move forward.

 

Schedule a call

Align Case Study

/in , , , , , , /by

The Align. Design. Lead. framework

In our last article, we introduced the Align component of our Align. Design. Lead.TM framework—and why executive misalignment is a silent killer of strategy and speed.

This week, we’re sharing a real-world example of how we helped one SaaS company confront that problem head-on.

The Challenge: Strong product, but strategic drift and weak team cohesion.

Our client—a PE-backed SaaS firm—had recently rebranded and launched a product that dramatically shifted its value proposition. But while the business was evolving, the executive team wasn’t.

As the CEO told us:

“We’ve been working on the business for years, but not on the team.”

Despite their market opportunity, they were stalling—fragmented execution, slow decisions, and siloed leadership. Strategy was drifting. Culture was eroding.

Our Approach: Get the team fully aligned before the business needs to shift again

1. Diagnose what’s really going on

We interviewed each executive, surfacing gaps in strategic focus, role clarity, culture, decision-making, and use of time. We didn’t just look for disagreement—we looked for drift: the slow, often unnoticed slide away from shared direction and relevance, that quietly erodes performance.  These interviews identified strengths and disconnection points on the team, allowing us to target our work to impact what would truly make a difference for this team and company.

2. Clarify leadership identity and intent

As they repositioned in the market and integrated acquisitions, we helped the team define how they needed to show up—to each other and the organization. We revamped communication rhythms, reset meeting structures, and anchored the team’s identity around shared intent.

3. Redesign behaviors and operating rhythm

The team needed to work together with the same rigor they applied to the business. We helped them define new norms, leadership behaviors, and cadence—all matched to the speed and pressure of their growth stage.

4. Shift decision rights and governance

Decision-making had become overly centralized with the CEO. We mapped where decisions should live, redesigned team structures, and installed collaborative decision practices. The result: distributed leadership, faster moves, and more ownership.

The Results: From fragmentation to forward momentum

  • The team began operating as one team—not just a collection of functions. Strategy drift slowed. Shared accountability rose.
  • Quarterly meetings evolved from tactical updates to forward-looking problem-solving, sharpening their ability to navigate what’s next.
  • Decision-making got faster and more collaborative, enabling quicker responses to real-time opportunities and risks.

 

“This work really helped me and the team grow over the past two years.”

— Company CEO

When execution is slow, look at the team—not just the plan.

This is what Align looks like in action—and why it’s often the first move to make when growth accelerates or stalls, product pivots hit resistance, or execution starts slipping at the top.

Is your leadership team feeling the strain of change but struggling to move together?

let’s talk.

No fluff. No generic offsites. Just clarity, traction, and alignment where it counts most.

Align. Design. Lead.TM is a flexible, non-linear framework that helps organizations move through inflection points with clarity and momentum. Whether you’re scaling, retrenching, or reimagining your business, the framework meets you where you are — helping you:

  • Align leadership teams to operate with strategic focus, speed, and cohesion
  • Design the organization to match your strategy—structure, roles, and workflows built for execution, not just org charts
  • Lead with the capacity and mindset required by mid level leaders to navigate uncertainty and drive change

For an overview of the full framework

 

Is your organization is under pressure but needs some assistance on where to focus next? We’d love to talk.

Schedule a call

Align. Design. Lead.

/in , , , , , , , , /by

How your organization should be wired to think, decide, and act.

From strategy to execution.

 

Let’s be clear.

Some organizations do suffer from flawed strategies. But more often, we see good strategies break down because of what’s underneath:

  • Misalignment at the top
  • Structures that can’t carry the load
  • Leaders trying to lead through change without the time, tools, or clarity they need

That’s where Align. Design. Lead. TM comes in.

It’s not a process you follow. It’s an approach you take—one that adapts to your starting point. Whether you need all three parts or just one right now, the framework meets you where the pressure is real.

  • ALIGN your senior team—not just around strategy, but how you decide, execute, and lead together
  • DESIGN the structure, roles, and workflows to move from vision to traction
  • LEAD with the adaptability and clarity your organization needs right now

Here’s the part many leaders miss:

In times of uncertainty, the instinct is to add layers—more processes, more rules, more initiatives. But complexity doesn’t need more complexity.

You need elegant simplicity—a way to cut through the noise and focus on what actually enables your organization to function, adapt, and perform.

 

 

Align. Design. Lead. is that kind of simplicity. It’s built from 25+ years of working with organizations at their most critical inflection points—growth, contraction, reinvention, and reset.

Over the next several weeks, we’ll unpack each part of the framework —and how our clients are applying it strategically, selectively, and successfully.

 

Schedule a call or Learn more

 

 

Executive misalignment is a silent killer

/in , , , , , /by

Here’s what to do about it

Align. Design. Lead. TM

This article is part of our series introducing Align. Design. Lead.TM —our uncomplicated framework designed to help build organizations that can adapt, perform, and thrive through complexity.

In our launch piece, we outlined the full model. Today, we’re diving into the first and often most overlooked phase:

 

ALIGN.

Most organizations don’t realize their leadership team is misaligned—until the effects show up in slower decisions, stalled results, and frustrated mid-level leaders.

Alignment isn’t about total agreement. It’s about unity: shared intent, clear roles, defined decision rights, and the leadership behavior to back it up.

At inflection points—when you’re rethinking your operating model, pivoting, merging, or scaling—executive alignment becomes the fulcrum of execution.

Why? Because in high-stakes moments, ambiguity flows downhill. If the top isn’t clear, the rest of the system fragments fast.

Consider these common scenarios:

  • Your strategy gets lean. In a retrenching environment, leadership clarity isn’t just helpful—it’s a  critical success factor. A unified team ensures that cuts and priorities are made with precision, not panic.
  • The senior team isn’t on the same page.  AI may help optimize operations, but it can’t clarify purpose, reconcile competing agendas, or build trust. Only aligned leadership teams can do that.
  • Your teams shrink and tech scales.  Alignment becomes your most significant strategic advantage. Flatter orgs move fast, but only if the top is pulling in the same direction. Without that cohesion, velocity turns to chaos.

Before you reduce headcount and reorganize, align your leadership team. 

Misalignment often creates the very inefficiencies that lead to downsizing. When leadership aligns first, decisions about where to reduce—and where to reinvest—become strategic, not reactive.

Here’s how we help clients in the Align phase of the framework:

  1. Diagnose alignment by mapping current vs. desired state across strategic and cultural dimensions.
  2. Clarify leadership identity and intent—what your team stands for, how it shows up, and what the business needs now.
  3. Define leadership behaviors and operating rhythm to match the speed, pressure, and complexity of your environment.
  4. Map decision rights and governance—so everyone knows who decides what, how, and when.

The payoff? Sharper execution, faster decisions, and a leadership team that accelerates momentum instead of diluting it.

The risk of inaction? Strategic drift. Culture erosion. A widening gap between what you say and what actually gets done.

If your team understands the strategy but isn’t agile in moving it forward—this is where you want to begin.

Align. Design. Lead.TM is a flexible framework that helps organizations move through inflection points with clarity and momentum. Whether you’re scaling, retrenching, or reimagining your business, the framework meets you where you are — helping you:

  • Align leadership teams to operate with strategic focus, speed, and cohesion
  • Design the organization to match your strategy—structure, roles, and workflows built for execution, not just org charts
  • Lead with the capacity and mindset required by mid level leaders to navigate uncertainty and drive change

For an overview of the full framework

Is your organization is under pressure but needs some assistance on where to focus next? We’d love to talk.

No fluff. No one-size-fits-all. Just clarity, momentum, and the confidence to move forward.

Schedule a call

How to Get the C-suite on Board?

/in , , , , , , , , /by

Now is the time to invest in leadership development

Cost control efforts, including layoffs, are increasing across multiple industries. Leadership development initiatives can be an easy target. However, this is often the best time to invest in your organization’s leaders, when even more is going to be asked of them. So, how do you get the c-suite on board?

Some of your CEO’s top areas of focus for 2024 are likely to be: attracting and retaining top talent, continue with digital transformation and drive growth – and, you guessed  – reduce costs at the same time (source:  Conference Board 2024 CEO Outlook Report). And, they need leaders who can support these priorities. 

This opens the door for you to guide the c-suite on how to invest limited resources in leadership development that will be most impactful. How do you get the  C-suite’s crucial support for leadership development?

Frame it up: 2 Questions to ask yourself

Start by framing your conversation to address their biggest concern – positively impacting business results.

What is the business case for your organization?  Thinking like a CEO is critical to winning their support.

  • What are executives most concerned about in 2024? In a nutshell, it’s Growth, Technology, and Talent. If you want to dig deeper, take a look at the 2024 CEO Outlook survey from the Conference Board, and the most recent Fortune/Deloitte CEO Survey Insights

  •  Find out not only what is most critical to your c-suite, but how they are talking about it. Be conversant in your company’s mission, business strategy, KPI’s / OKR’s and financial performance. Have direct discussions with senior leaders about what’s critical to them. Be prepared to provide relevant data (employee engagement, client satisfaction, attrition and talent acquisition, absenteeism, etc.). Business strategy documents, annual reports, and formal communications to leaders and employees are also good sources to prepare for discussions.
  • Create a direct link between your organization’s pain pointsand how the leadership development will help ease it. See more below.

What is the ROI / Impact?  If you have been able to demonstrate a strong ROI of past leadership development initiatives at your organization, that’s gold. If you don’t have that data, you can point to studies from reputable organizations that show a link between leadership development and business performance. Use this kind of data sparingly and targeted to your C-suite’s biggest concerns. This graphic from joshbersin.com provides compelling high-level support:

A diagram of a company Description automatically generated

Or some of these statistics could pique their interest:

Talking with the C-suite

In addition to data and framing it up, positioning your business case is critical. Here are some ways to talk with your c-suite about leadership development.

Alignment:“We need to improve our leaders’ ability to align with the organization on business strategy, goals, and culture.”

  • Alignment needs to be regularly reinforced at all levels of the organization, from the most senior leaders to the most junior employees. For example, innovation is one of our core business imperatives. Leaders at all levels need to create environments on their teams where people will share new ideas and step out of old ways of thinking, Strong leadership development can show them how to do this and apply it in their real work.
  • Better aligned leaders make better decisions. They are also faster at adopting new technology.Our business’s innovative strength will be a direct byproduct of helping our leaders and their teams to better align with our business strategy and goals.
  • Leadership development is best when customizedso that critical skills are taught and practiced in ways that reflect our strategy and values. And I will ensure any development program does that.

Engagement:“We know from our engagement surveys, leaders and managers want the organization to invest in them” (if you don’t have engagement surveys, use some of the statistics discussed above). Opportunity for development is one of the top motivating factors listed in virtually all studies and surveys on engagement.

  • The bottom line for better engaged managers and employees is better performance. Teams that are engaged work more productively; they’re more likely to got the extra mile to achieve organizational goals, and they collaborate across teams more willingly.
  • In our continually changing business environment, leaders are desperately looking to boost their ability to stay on top of their people challenges.
  • Developing our leaders has a trickle-down effect on the teams and employees. They will be better led and therefore more engaged themselves. That results in better retention, lower hiring costs, and increased productivity.
  • Showing our leaders how to build empathy and trustwith their team members builds connection and embeds engagement more deeply in the organization.

Performance:  “When our leaders have their teams better aligned and better engaged, they will perform better.”

  • Our leadership development will emphasize effective communication and collaboration, which leads to better working relationships and less operational friction. That means fewer misunderstandings, mistakes, and wasted time and resources.
  • We also need to improve team and individual accountability. That includes mutual accountability amongst team members and their leaders. When leaders share more accountably with their teams, it drives engagement and performance.
Growth:  “When our leaders are better aligned with our strategy, and have more engaged and productive teams… they will be better able to help grow the business. Their professional growth helps drives team and organizational growth.”
  • Leadership development hones skills like adaptability and continual learning. That helps create an organization that is agile in the face of constant change.
  • Over time it builds muscle-memory for how to shift gears quickly and effectively from one business imperative to a more urgent or critical one.
  • Well-developed leaders are also better at identifying organizational growth opportunities and mitigating risks that threaten that growth.

Of course, you will find language and examples to make this framework more specific to your organization. That will make it resonate more with your senior leaders.

The value of effective leadership development is that it supports and accelerates the business strategy. It helps create a culture of adaptability and innovation. All of which helps your organization stay competitive in relentlessly changing markets.

All of which makes leadership development a wise investment, and not merely a cost.

Contact us for more information on how we can help you build leaders who enhance connection, performance and growth in your business.

Collaborate The Right Way and Free Up 20% More Time

/in , /by

Collaboration is a great thing. It brings together diverse perspectives and experiences, helps us generate new ideas and can create breakthrough results. In highly matrixed organizations it seems to be just about the only way to get things done. As a matter of fact, research says collaboration has increased by more than 50% over the past 20 years.

Great, right? Actually, it’s not so great. Too many of us are collaborating too much and in the wrong ways. We see 5 key risks from too much collaboration.  Which of these are familiar to you?

  • Time sinks: Highly collaborative environments create a lot of extra meetings, phone calls and emails – which eat up a lot of time. One HBR article says that we’re spending about 80% of our time on these three activities.
  • Burn out: The good news is your highest collaborators – your uber-collaborators – can drive team performance more than all other team members combined. The bad news is people seen as the best sources of information and in the highest demand as collaborators have the lowest engagement and career satisfaction scores. They are at higher risk to leave, taking valuable knowledge and experience with them.
  • Bottlenecks: Uber-collaborators can become seemingly indispensable to different groups or projects. Work just can’t get done and decisions aren’t made without their participation, insights and perspectives. They can then become decision or workflow bottleneck, as well.
  • Poorer work quality and speed. Multiple studies show that both suffer when people over-collaborate. But super high levels of collaboration have become the norm and it’s hard to see the forest for the trees on quality and speed.
  • Too few doing too much. Collaboration isn’t spread around enough. Up to 35% of value added collaboration comes from 5% of employees. 20% of your “star” performers are among your worst collaborators, i.e., they aren’t getting their results by collaborating. Only 50% of your top performers are also top collaborators.
What to do? Our next 3 articles will answer that question and give you new ideas on digging yourself out of these collaboration pitfalls.

Why Engagement Isn’t Just About Soft Stuff

/in , , , /by

Employee Engagement

If you’re serious about improving performance and driving growth, focus on how happy and engaged your people are. That may seem mamby pamby, but there is growing evidence that it’s not such soft stuff.

Here are a couple of Gallup statistics to consider:

  • Actively disengaged employees erode an organization’s bottom line.  Within the U.S. workforce, Gallup estimates this cost to be more than $300 billion in lost productivity alone.
  • Engaged work groups show higher productivity, fewer safety incidents, lower absenteeism and are more profitable than disengaged work groups.  Their research shows that engaged organizations have 3.9 times the earnings per share (EPS) growth rate compared to organizations with lower engagement in the same industry. (Gallop statistics)

Now the question is. “What really drives engagement?” Teresa Amabile, a Harvard Business School professor, and Steven Kramer researched that question. What they determined is that of all the events that engage people at work, the single most important is simply making progress doing meaningful work. In a September 4, 2011, New York Times article, Amabile and Kramer note, “As long as workers experience their labor as meaningful, progress is often followed by joy and excitement about work.” Interestingly, this positive “’inner work life“ (as the researchers call it) has a profound impact on creativity, productivity, commitment, and collegiality.

The leader’s role, then, is to help people make progress — remove obstacles, provide support, recognize progress, and provide feedback on what’s not working. Unfortunately, almost all managers don’t see making progress as a compelling motivator. When Amabile and Kramer asked 669 managers from around the world to rank five employee motivators, they ranked “supporting progress” dead last. Ninety-five percent of these leaders failed to recognize that progress in meaningful work is a far more important motivator than raises and bonuses.

When was the last time you talked about any of this with your people? Probably not recently. Conversations with our teams are usually about financial results, how many deals are about to close, or where someone is in a project.

Next time you are trying to create motivating environment, don’t automatically think about traditional rewards. Think about whether your people feel like they are moving up the trail or if they feel like their pushing a boulder up a mountain only to have it roll back down on them.

Then ask yourself how you can bring more of of a sense of progress to the work and the workplace.

Make Your Team Smarter

/in , , /by
Executive Team

Executives  and managers are an action-oriented group. That’s usually one of the characteristics that has made them successful. They see something that needs to be done and make sure it gets done. Unfortunately, when they’re working as a team, that drive for action makes the team do dumb things.

 

The dumb thing they do is jump right into solving the problem — identifying courses of action, recommending solutions, pushing to make a deadline.  But, wait, isn’t that what they’re supposed to do?  Well, yes, but there is a better way to do it. You see by just jumping into solution-mode, the team often plunges into conflict because they never agreed on what the issue was they were trying to solve, never spent a few minutes setting up a process, and haven’t really vetted the reasonableness or effectiveness of a solution.  Then, it’s  well into the conflict before they realize that the reason for the conflict is that they are not all on the same page. Don’t get me wrong, I’m a big proponent of constructive conflict in teams. However, this type of conflict is an unnecessary time waster.

 

The drive for action often makes people feel like they’re ‘wasting time’ by spending time making sure everyone is on the same page about what the issue is, have criteria for successful solutions, and have put at least a small amount of structure around how we’re going to drive to solution. Actually, the exact opposite is true.  By doing some initial level-setting and planning early on, the likelihood that a team will come to the best solution and be able to implement it quickly is greatly increased.

 

Stepping back to move forward leverages everyone’s best thinking.  It makes the team smarter.

The Journey to Excellence

/in , , , , , /by

Tom PetersBack in 1982, Tom Peters went In Search of Excellence and profiled 40+ companies who were examples of excellence.  If we look back at that book some of the companies are gone now or are not what we would hold up as examples of excellence.  That’s because excellence is not an end state.  It’s an organizational state of being that’s characterized by continuous movement in pursuit of ever-higher achievement.  In a culture of excellence, you are never done or…you never quite arrive.

The drive for excellence — for continually improving on even our most outstanding achievement —  when paired with the compelling clarity I spoke about in my last newsletter sets the stage for achieving or even exceeding the goals defined in the strategy.  The question is how do you create a culture of excellence and performance?

Excellence is about self reflection:  Without knowing who and where you are in your journey, it is difficult to continually pursue ever higher levels of personal or organizational achievement.  What values are of core importance to me?  How do I add value? What values are core to the organization?  How do we add value for our customers? Am I clear where I am taking my organization?  Am I communicating a standard of excellence?

Excellence is about continual, personal growth: Without professional growth, our performance, and that of our organization, will not be characterized by excellence.  Leaders need to be a role model for their teams.  They should ask “how can I use my strengths more fully to achieve the results we need to be successful?” It’s equally important to ask yourself and others,  “what do I, as a leader, not know and need to learn?  What skill do I need to develop and how should I apply them?”

Excellence is about setting the expectation for excellence: In environments that achieve excellence, the standard for it is communicated broadly throughout the organization.  The communication isn’t just verbal.  It’s communicated in goals and objectives.  It’s communicated in everyday actions.  It’s communicated in the quality of anything that’s produced, from emails and meeting agendas to products and services. It’s communicated in processes that focus on continual improvement.

Excellence is about creating a culture that looks at behaviors and results: Cultures that only look at results can become toxic.  It can be too easy to turn a blind eye to unacceptable behavior because “hey, he/she gets results.”  Leaders need to be as concerned with how people achieve results as with the results they are achieving. How do we meet our customer’s expectations, meet our business goals and behave ethically and with excellence? What behavior do we hold up as the gold standard in the pursuit of results?  What behaviors are completely unacceptable?

Excellence is about tapping into each person’s drive for excellence: The neuroscience of excellence tells us that higher and higher performance comes from the need to direct our own lives, to create new things and to improve ourselves and our world.  In his book, Drive, Daniel Pink talks about tapping into the third drive — the drive produced from engagement in the task itself when the task allows us to experience autonomy, mastery and purpose. Too many of our organizations are using what Pink calls the second drive – the carrot and the stick – to try to create higher levels of achievement. What we know is that this only takes achievement to the level of what one needs to do to get a reward and to avoid a negative consequence.  It doesn’t lead us to excellence.

Excellence is about improving those around you and managing performance: As the saying goes, the tide lifts all boats.  In order to instill a culture of excellence, leaders need to manage performance and development proactively by praising excellence and having the difficult discussions that are needed to improve performance.  Too often we short circuit the ability to achieve excellence because we are unable to give the difficult feedback that allows others to build their capacity to contribute.  Unfortunately, many of our performance management practices also drive a trend towards mediocrity by relying too much on the carrot and stick.

As Tom Peters did almost 30 years ago, go in search of excellence in your organization.  Model it, practice it, celebrate it and watch the impact on performance