As I was preparing for this week’s newsletter, one word seemed to be showing up over and over again in what I was reading. The word: toxic. People are talking about toxic bosses. Articles are referring to toxic cultures. Even as I was preparing a program for MassTLC’s Recruiters Academy, I was looking back at a workshop I did for The Boston Club about managing toxic relationships. Some interesting things came to light. Here are a few:
Eight Qualities. In one of the most thorough studies of management behavior ever, Google identified 8 qualities of toxic bosses. They include: being frustrated when you have to coach employees, double-checking every employee’s work (the micromanagement we all love to hate), you’d rather stay in your office than talk with your team, and, interestingly, you feel constantly behind and split in too many directions. I hear the last one from many leaders. If you’re unable to manage your workload, it’s difficult to help others manage theirs. You can see the complete list here.
Gallup surveys say that as often as 82% of the time, companies make mistakes in whom they choose to be managers. Not all bad managers are “toxic,” but a percentage will be. How does this happen? Are we putting too much weight on past results to predict future performance? Especially when the past results and how they were achieved don’t resemble what’s required in the future?
Economics of Toxic Cultures. A recent article in HBRmakes an argument for the economic reasons companies don’t fix toxic cultures. It states that cultural capital is a type of asset that’s analogous to physical capital or human capital. Just like these assets, there are risks associated with how you manage your culture. Too many companies don’t manage the cultural risks purposefully and aggressively enough and it often leads to toxic environments.
Peter Drucker famously said “Culture eats strategy for breakfast.” Toxicity can start at the personal level and quickly spread across a culture. Too often it’s tolerated because it’s a single person or someone who gets results. We think it can be contained. Containment isn’t the best strategy. It’s too easy for the figurative walls to break and allow the toxins to seep out.
Next week, we’ll talk more about how to deal with a toxic boss.