How to Get the C-suite on Board?

Now is the time to invest in leadership development

Cost control efforts, including layoffs, are increasing across multiple industries. Leadership development initiatives can be an easy target. However, this is often the best time to invest in your organization’s leaders, when even more is going to be asked of them. So, how do you get the c-suite on board?

Some of your CEO’s top areas of focus for 2024 are likely to be: attracting and retaining top talent, continue with digital transformation and drive growth – and, you guessed  – reduce costs at the same time (source:  Conference Board 2024 CEO Outlook Report). And, they need leaders who can support these priorities. 

This opens the door for you to guide the c-suite on how to invest limited resources in leadership development that will be most impactful. How do you get the  C-suite’s crucial support for leadership development?

Frame it up: 2 Questions to ask yourself

Start by framing your conversation to address their biggest concern – positively impacting business results.

What is the business case for your organization?  Thinking like a CEO is critical to winning their support.

  • What are executives most concerned about in 2024?In a nutshell, it’s Growth, Technology, and Talent. If you want to dig deeper, take a look at the 2024 CEO Outlook survey from the Conference Board, and the most recent Fortune/Deloitte CEO Survey Insights

  •  Find out not only what is most critical to your c-suite, but how they are talking about it. Be conversant in your company’s mission, business strategy, KPI’s / OKR’s and financial performance. Have direct discussions with senior leaders about what’s critical to them. Be prepared to provide relevant data (employee engagement, client satisfaction, attrition and talent acquisition, absenteeism, etc.). Business strategy documents, annual reports, and formal communications to leaders and employees are also good sources to prepare for discussions.
  • Create a direct link between your organization’s pain pointsand how the leadership development will help ease it. See more below.

What is the ROI / Impact?  If you have been able to demonstrate a strong ROI of past leadership development initiatives at your organization, that’s gold. If you don’t have that data, you can point to studies from reputable organizations that show a link between leadership development and business performance. Use this kind of data sparingly and targeted to your C-suite’s biggest concerns. This graphic from joshbersin.com provides compelling high-level support:

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Or some of these statistics could pique their interest:

Talking with the C-suite

In addition to data and framing it up, positioning your business case is critical. Here are some ways to talk with your c-suite about leadership development.

Alignment:“We need to improve our leaders’ ability to align with the organization on business strategy, goals, and culture.”

  • Alignment needs to be regularly reinforced at all levels of the organization, from the most senior leaders to the most junior employees. For example, innovation is one of our core business imperatives. Leaders at all levels need to create environments on their teams where people will share new ideas and step out of old ways of thinking, Strong leadership development can show them how to do this and apply it in their real work.
  • Better aligned leaders make better decisions. They are also faster at adopting new technology.Our business’s innovative strength will be a direct byproduct of helping our leaders and their teams to better align with our business strategy and goals.
  • Leadership development is best when customizedso that critical skills are taught and practiced in ways that reflect our strategy and values. And I will ensure any development program does that.

Engagement:“We know from our engagement surveys, leaders and managers want the organization to invest in them” (if you don’t have engagement surveys, use some of the statistics discussed above). Opportunity for development is one of the top motivating factors listed in virtually all studies and surveys on engagement.

  • The bottom line for better engaged managers and employees is better performance. Teams that are engaged work more productively; they’re more likely to got the extra mile to achieve organizational goals, and they collaborate across teams more willingly.
  • In our continually changing business environment, leaders are desperately looking to boost their ability to stay on top of their people challenges.
  • Developing our leaders has a trickle-down effect on the teams and employees. They will be better led and therefore more engaged themselves. That results in better retention, lower hiring costs, and increased productivity.
  • Showing our leaders how to build empathy and trustwith their team members builds connection and embeds engagement more deeply in the organization.

Performance:  “When our leaders have their teams better aligned and better engaged, they will perform better.”

  • Our leadership development will emphasize effective communication and collaboration, which leads to better working relationships and less operational friction. That means fewer misunderstandings, mistakes, and wasted time and resources.
  • We also need to improve team and individual accountability. That includes mutual accountability amongst team members and their leaders. When leaders share more accountably with their teams, it drives engagement and performance.
Growth:  “When our leaders are better aligned with our strategy, and have more engaged and productive teams… they will be better able to help grow the business. Their professional growth helps drives team and organizational growth.”
  • Leadership development hones skills like adaptability and continual learning. That helps create an organization that is agile in the face of constant change.
  • Over time it builds muscle-memory for how to shift gears quickly and effectively from one business imperative to a more urgent or critical one.
  • Well-developed leaders are also better at identifying organizational growth opportunities and mitigating risks that threaten that growth.

Of course, you will find language and examples to make this framework more specific to your organization. That will make it resonate more with your senior leaders.

The value of effective leadership development is that it supports and accelerates the business strategy. It helps create a culture of adaptability and innovation. All of which helps your organization stay competitive in relentlessly changing markets.

All of which makes leadership development a wise investment, and not merely a cost.

Contact us for more information on how we can help you build leaders who enhance connection, performance and growth in your business.

A Better Way to Motivate

Dynamic Alignment works in any performance management process

 

We recommend Dynamic Alignment to leaders at all levels as we train or coach them. It starts quite easily by setting expectations a bit differently. And it relies on engaging with team members in simple, but essential ways — to build a sense of engagement and collaboration. It’s designed for the way we work today, as we face constantly shifting priorities that require ever more agility.

The whole idea behind performance management is to align effort, achieve results, and, at its core, motivate your team members.
 The problem is, the old models aren’t nearly as effective anymore. They don’t work when an organization needs to adjust to rapidly changing circumstances, because many of our performance management processes are built for stability and static alignment. Traditionally, it’s based on the carrot and the stick principle.  Goals are set. Progress is tracked over time. If you perform well, you’re rewarded. If not, rewards are withheld. The tension with a process that rewards alignment when agility is needed, is often demotivating. Goals are not connected to results because of shifting priorities, and people feel their efforts are wasted.

No matter what your formal performance management process, you can still use Dynamic Alignment to get more out of it. 
 The techniques manage the tension between alignment and agility, reducing frustration from wasted effort, which increases motivation – and engagement.

 

4 Ways to Build Dynamic Alignment

  • Dynamic Alignment still starts with setting goals. But the first step to support a motivating process is to ensure that your team members understand the goals are creating clarity, not certainty. From the beginning set the expectation that these are the goals AND they will most likely change in priority, scope, etc. This aligns expectations and builds trust because they aren’t caught off guard or frustrated by priority shifts when they invariably happen. Let your team members know that opportunities and challenges will arise for the business and the team. You may find that a particular path is not taking them where the team needs to go. Encourage your team members to discuss opportunities and challenges they see over time that may indicate a course correction is needed. This gives them the opportunity to be a co-creator in priority shifts. The shifts are done with them, not to them.
  • When priority shifts happen, it’s essential to explain why and check for deeper understanding.  Why is this more important than our previous priority? How will it create bigger, better, or more critical impact? Why is it a good thing for our customers or clients? Explain that it’s not personal. It’s not because the individual is doing a poor job or was focused on the wrong thing. When a person understands the why, it allows them to connect to their personal why, increasing their engagement and motivation.
  • When a project or work deliverable is deprioritized, have a conversation about what can be used from the work that has already been done.  Frustration increases and motivation decreases when we make progress against a goal, only to have it be deprioritized — especially when it happens repeatedly. It’s like rolling the boulder up the hill and having it roll back down. People begin to see less and less value in putting in the effort when they perceive it’s just going to be for nothing. How can it be applied to the new priorities? What did we learn along the way that could have a positive impact on the new priorities? What skills did they hone? Recognize the value that the effort to-date has created.
  • Dynamic Alignment must be horizontal as well. When your team’s priorities are being realigned, demotivation is still a threat if alignment doesn’t exist with the people they need to collaborate with to make things happen. Cross-boundary misalignment often leads to conflict, confusion, and isolation. When left unresolved, collaboration is seen as a punishment, not engaging and valuable.
Motivation, especially amidst continually shifting priorities, is critical to success. Creating dynamic alignment makes it easier for employees to understand why things are changing and how their role is important to making that change happen. Ultimately, you help them recognize how this priority affects their customers’ satisfaction, their team’s accomplishments and their own success.

 

And it can be leveraged within whatever performance management process your organization uses.

Contact us for more information on how we help your leaders apply dynamic alignment and better motivate their teams.