At its heart, sustained competitive advantage is a people issue. If you have the right people in the organization defining a clear vision and differentiating strategy, developing products that people will buy, serving customers in a superior way, creating the right culture, your organization will produce results and high performance.
The key to that statement is the right people. Is your organization full of powerhouses or albatrosses?
The Powerhouse: High commitment to the organization and its goals; highly capable. Personal motivation and the organizations values are aligned. The benchmark for high performance.
The Cheerleader: Highly commitment but doesn’t have strong skills and abilities. A strong believer in the organization but not making the contributions you need to get results.
Flight Risk or Secret Weapon: Highly capable but not engaged. If you can tap into their motivation and get them engaged, they are your secret weapon. However, without engagement, they are a flight risk.
Albatross: Low commitment and low capabilities make them a drag on the organization