We’ve all made bad hires. There was the candidate who sounded so good in the interview who we very quickly discovered was completely unqualified for the job. There was the person who had great technical expertise who brought chaos to the group because they were impossible to work with.
As I’ve worked with leaders and companies over the past several years to help them hire the best talent, one common problem I see is how little time hiring managers spend defining what skills and competencies a candidate needs to have to be successful in the job they are being hired to do. Sure, many will have a job description but the job description defines the activities of the job, not what it takes to be successful.
By spending 30 minutes defining the success factors for the job, you will greatly increase the likelihood of finding the right candidate. There are three components you need to define:
Goals/Outcomes: Where is the business going? What goals does your group need to meet in the next year or two? What goals or outcomes will the individual be expected to achieve within the first 12 – 18 months of being hired? Write these down. They form the foundation for the next two components.
Technical/Professional Skills and Experience: These are usually the easiest success factors to define. They are what the person does in the job (e.g., write press releases, manage projects, develop software,) What technical/professional skills does someone need to be successful in this role? What educational or work experiences should they have that will demonstrate the development or use of these skills?
Competencies: These success factors are often what differentiates someone who can do the job from someone who will be successful in the job. Competencies are how the individual goes about doing their work (i.e., influencing others, collaborating, handling conflict effectively, creating positive change). They are also the success factors that usually go undefined before we start interviewing . It’s the lack of these success factors that often causes someone to become a ‘problem employee’. One way to identify these success factors is to think about a team member who is very successful in a similar role. How do they go about doing their work that makes them successful?
This entire exercise should take about 30 minutes to complete. It will save you significant time, money and resources that you may have otherwise spent on candidates who are a poor fit or, worse, on employees who become a problem instead of the solution.