Know Any Toxic Bosses?

As I was preparing for this week’s newsletter, one word seemed to be showing up over and over again in what I was reading. The word: toxic. People are talking about toxic bosses. Articles are referring to toxic cultures. Even as I was preparing a program for MassTLC’s Recruiters Academy, I was looking back at a workshop I did for The Boston Club about managing toxic relationships. Some interesting things came to light. Here are a few:

Eight Qualities.  In one of the most thorough studies of management behavior ever, Google identified 8 qualities of toxic bosses. They include: being frustrated when you have to coach employees, double-checking every employee’s work (the micromanagement we all love to hate), you’d rather stay in your office than talk with your team, and, interestingly, you feel constantly behind and split in too many directions. I hear the last one from many leaders. If you’re unable to manage your workload, it’s difficult to help others manage theirs. You can see the complete list here.

Gallup surveys say that as often as 82% of the time, companies make mistakes in whom they choose to be managers. Not all bad managers are “toxic,” but a percentage will be. How does this happen? Are we putting too much weight on past results to predict future performance? Especially when the past results and how they were achieved don’t resemble what’s required in the future?

Economics of Toxic Cultures.  A recent article in HBRmakes an argument for the economic reasons companies don’t fix toxic cultures. It states that cultural capital is a type of asset that’s analogous to physical capital or human capital. Just like these assets, there are risks associated with how you manage your culture. Too many companies don’t manage the cultural risks purposefully and aggressively enough and it often leads to toxic environments.

Peter Drucker famously said “Culture eats strategy for breakfast.”  Toxicity can start at the personal level and quickly spread across a culture. Too often it’s tolerated because it’s a single person or someone who gets results. We think it can be contained. Containment isn’t the best strategy. It’s too easy for the figurative walls to break and allow the toxins to seep out.

Next week, we’ll talk more about how to deal with a toxic boss.

Who Are We Today? Who Do We Want To Be Tomorrow?

Three weeks ago, I had the pleasure of working with two executive teams. Their businesses are very different.  One is over 20 years old with almost 4000 employees.  The second is a start-up driving towards commercializing its first product.  While different, both of them were exploring a common question.  Who are we today and who do we want to be?

In both cases we started with who the team wanted to be so we could frame that sometimes more difficult conversation – who are we now?

Answering this question requires that these executives become aware of and more comfortable with the answers to several other, deeper questions about themselves and the team:

  • Do we fully understand who each of us is?  Do we understand how each of us filters information, makes decisions and communicates?
  • Are we aligned around a common vision of where this company or department is going?  And how are we, as a team, are leading it? This may seem obvious, but misalignment amongst leadership is a common cause of organizational dysfunction and average performance.
  • Are we role-modeling the characteristics we want this organization to exhibit?
  • How are we pushing each other to step out of our comfort zonesin a productive and effective way?  Innovation doesn’t happen when everyone is comfortable.
  • How do we provide impactful feedbackto each other so that we increase the team’s effectiveness rather than diminishing it?
  • What about when the inevitable happens – when we’re sometimes annoying each other? Are we avoiding certain people?  Aggressively confronting them?  How well is it working? There’s a third option that gets better results.

Why so many questions?  Because good answers require good questions.  In today’s environment, personal and organizational curiosity is a prerequisite for leadership and business growth.  And if you’re not digging deeply…, you’re limiting the depth and speed of your growth.

Which Blind Spots are Hurting You? Your Team?

“Knowing yourself is the root of all wisdom.”
– Socrates –

One time when working with a coach to prep for a job interview, I was videotaped.  I was completely unaware of some of the things I was doing.  With the help of the coach I was able to see the behaviors that could interfere with my success.  I was made aware of my blind spots.

The most successful leaders I work with are always looking for ways to continue improving, and that includes uncovering and addressing blind spots… which often change over time.

Blind spots can be feelings and thoughts we have, mental models we employ or behaviors we exhibit that we aren’t fully conscious of.  Or behaviors that we just aren’t aware are producing a negative result.  These could include overestimating your change agility or being too data driven.  Perhaps relying too heavily on your own enthusiasm for a project, or not knowing about a new market disruptor that is about to impact your business.  And we are all familiar with leaders who don’t see how their communication style is impacting others.

Not understanding your blind spots can significantly limit your success as a leader.  It limits your team’s performance.  It can even cost your company its market and customers. 

Some leaders don’t understand that they are shutting down innovation or new thinking.  I work with teams all the time where performance is hurt by members who don’t realize, for example, that they’re interrupting too often, or conversely, not vocally contributing enough.

Kodak famously had a blind spot about the impact of digital photography on their market.   They chose to do nothing with the very technology that was invented by one of their own engineers in the mid-1970’s. From the executives’ viewpoint, they were incredibly successful.  They dominated the market.  Why worry?

Other people usually see your blind spots long before you do, so you don’t want to be unaware of them for long.

One of the best way to discover them is through frank feedback from others, coupled with self-reflection.  Here are three approaches to gathering feedback that, when used effectively, will uncover your blind spots:

  • Conversations focused on feedback.  You may be thinking, I’ve asked people to give me feedback and I don’t’ get any.  Don’t discount the fact that you may be getting feedback, but it’s either too subtle or you’re not tuning into it. Remember – it’s a blind spot. And many people are reticent when given general invitations. Can I really give feedback about anything?  It’s more effective to ask for feedback about specific situations or behaviors.  If you’re having trouble with employee feedback, ask a peer you trust.  If it’s a team issue, ask someone who worked with you on another team.  Finally, if you’re known for not asking or for not reacting well to feedback, it’s going to take a while.  Be patient.  Keep at it.
  • Formal 360 feedback.  Handled correctly, this can be a powerful tool for collecting feedback because it is often gathered by someone other than you and then shared with you. This can help people feel safer about sharing what may be unpleasant for you to hear. I use a mixed approach of a survey tool and confidential interviews to help the executives I work with gain a 360 perspective.
  • Validated, reliable self-assessment toolsthat generate in-depth feedback about your personality preferences.  They are predictive of how you typically behave in various situations. I’ve found Insights DiscoveryTMto be one of the best of these tools.  It’s easy to use and utilizes a straightforward framework that generates nuanced, personal results.

Simply becoming more self-aware and identifying your blind spots is not enough.  You can know that you’re coming across as a jerk and still continue to be a jerk.  You need to be purposeful in applying that awareness to your own improvement.  Some people refer to this as mindfulness – being self-aware and acting with intentionality.

Follow up on your new awareness with an intentional approach for development.  It should include:

  • Yourself through coaching or numerous different learning opportunities
  • Your team through conversations focused on how each other’s strengths and blind spots impact the team, as a start
  • Your organization through purposeful development of a culture of self-awareness and intentional action.

There are a number of strategies and techniques you can employ to overcome blind spots.  If you’d like to continue the conversation, please contact me at 978-475-8424 or e.onderick-harvey@NextBridgeConsulting.com.

Resilience

6 Tips for Building Resilience

Yesterday, I had the opportunity to spend time with job seekers at the Harvard EdPortal. We were discussing the importance of being change ready and resilient. We talked about how important it is during a job search. And, how important it will continue to be once they land their next opportunity.

Here are the five tips I shared with them on being resilient in the ever-changing world we live and work in.

Stay positive — what is the opportunity?: The natural human reaction to change is to think about what you are losing or have lost. Instead, think about what opportunities a new or unexpected situation is affording you. How can this benefit you even as you help the organization? What skills do you bring to the table that will help you thrive? What will you need to do differently to make that happen?

Focus on what you are learning: Every experience in life allows us to learn something, and nowhere is this more true than in a changing environment. It may be we learn more precisely what it is we like to do (or not do). Or where we excel and where we struggle. If we remain open-minded, we often find new ways of seeing and doing things. New experiences can also tell us what we need to unlearn. What is it that is no longer serving us well? What mental models are getting in the way? The greatest skill development comes when we are faced with new challenges – if we face them with energy and intention.

Change ‘either/or’ to ‘both/and’: Too often, we look at situations as “either/or.” For example, I may think that I either stay or I go. It’s either good or bad. More often, especially in the complexity we face today, we need to move to thinking “both/and.” Both/and thinking would be more like “How can I stay and contribute while preparing for the possibility of leaving?”

Identify what is not changing: Even though it may seem like everything is changing, there are many things that are not. Who you are as a person, what you bring to a situation, and the skills, experience and capabilities you have are not changing. In a more tangible way, there are probably many things about your organization that are not changing. Does it have the same mission? Are its core values immutable? Is what delights your customers the same?

Focus on what you do control: Usually we have more control than we initially recognize. Too often people feel like change is something being done to them. They feel there is no option but to just accept it as it is. In some ways, this can be true. For example, if your company is being acquired, you can’t stop the sale from occurring. You do, however, control how you think about and respond to the change. You can choose to resist or make the best of the situation. You can ask how to best contribute to the new organization. You can seek out information, education, and new projects that align with the changes. You can provide constructive feedback in a positive way at the appropriate times. You can reach out to help others make adjustments. Ultimately, if the new situation isn’t to your liking, you can opt to move on – maintaining your relationships and reputation as you go. Control is much more of an internal state of mind than an objective, immoveable reality.

Build a support system: The most resilient people are not resilient because they can face any situation on their own. They are resilient because they have a network and support system that helps them in a variety of ways. Sometimes it’s emotional support. Sometimes it’s resource support. Sometimes its expertise. Sometimes it’s something you don’t even know you need yet.

Resilience is a multifaceted skill, which can be purposefully developed over time. It’s also a state of mind. As either a job seeker or a leader looking to develop resilience where you are now, it begins with how you think about the challenges and changes in front of you. What are you focused on?

We’d love to hear your tips for building resilience. Share them with us by clicking here.

Culture

Tough Questions to Ask About Your Culture

Bad behavior. Harassment. Assault. Over the past few weeks we’ve seen a tidal wave of reports of sometimes unbelievable behavior by leaders in politics, media, and many other industries. None of this is new. It’s just coming to the surface. And, for those of us who are old enough, it’s not surfacing for the first time.

These incidents and behaviors didn’t happen in a vacuum. The ones that don’t get media attention don’t happen in a vacuum either. Whether in a corporate, government, educational or non-profit setting, organization cultures have either implicitly or explicitly permitted them to happen. You may look at your organization and say, “that doesn’t happen here.” but I think far more of you would say, “yes, it does or could happen here.”

Now is the time to take an unvarnished look at your culture and ask some difficult questions:

  • What does our culture reward? If someone gets things done or gets great results, are bad behaviors ignored?
  • Are some powerful people’s behaviors the elephant in the room? Is it common knowledge that they behave in an unacceptable way but no one addresses it?
  • When concerns are voiced, are they ignored or shrugged off as “just how that person is”?
  • Is favoritism common? Is it an unspoken rule that some people can say some things while other people can’t?
  • Is it a significant concern that, if someone raises an issue, there will be retaliation?

These aren’t easy questions. Your company may currently be very successful (making money or impact or enjoying a great public reputation). However, answering yes should be viewed as a warning sign that your culture may be permitting very bad behavior and your good reputation may be short lived.

Strategy

5 Ways We Do Strategy Differently

How do you build and execute strategy successfully in the context of how we work today?  I think that’s a big question for any company – large or small – because the landscape is changing so quickly.

Traditionally, strategy was built by a relatively small number of senior executives and then cascaded down through the ranks to be executed.  Roles were clear.  Executives developed and monitored. Middle managers made sure work was aligned. Everyone else executed.

In this approach, those senior executives had the best vantage point to know what the strategy should be.  Markets and competition were relatively stable. The executives had often spent years in the industry and often grew up in the firm.

Fast forward to markets that change rapidly, competitors who enter quickly and at times disruptively, and organizations where few people spend their entire career.  The traditional strategy development model doesn’t work.

In our opinion, there needs to be a very different approach. Here are five ways we need to approach strategy development and execution differently:

  • Strategy development needs to involve more than just the most senior executives. Strategy is becoming more fluid and iterative. There is information, data, and people throughout the organization that need to be included. Leaders at highest levels of the organization with years of experience don’t have enough expertise because what created today’s success may or may not create tomorrow’s.
  • Mid-level roles – whether it be mid-level leaders or high-expertise individual contributors – need to be redefined. These roles are no longer just about executing strategy but about shaping and influencing it. They have information and perspective that the organization needs to compete.
  • Strategic-thinking needs to be a capability that is viewed as necessary at all levels in the organization. The behaviors will look different but it can’t only be valued and assessed at the most senior levels.
  • Communication and alignment around the strategy need to be continual. Agility in an organization allows people to be proactive when opportunities arise. Alignment ensures that resources are put behind the right opportunities. Discussions about strategy and opportunities needs to be part of the ongoing conversation at all levels in the organization.
  • Risk needs to be part of the plan. Organizations cannot seek perfection at the expense of good. Failure will occur as new opportunities are pursued. For many organizations, this is a real culture shift and one that will need to be approached intentionally and purposefully.

The benefits of rethinking strategy in this way?  Increased speed and innovation. A more responsive organization. Improved execution. Higher engagement levels. However, getting there won’t happen overnight. You need a plan.

We’ve worked for over 20 years helping organizations clarify and execute their strategy. We also know how to help you thrive during change. How can we help you?

5 Tips To Stay Focused

We’re approaching that time of year when things become more hectic. There’s the year-end push to meet our targets, planning for next year, and adjusting to the change in personal and family schedules that tends to happen over the next few months. It can be easy to lose focus, especially if you layer shifting priorities and organization changes on top of this. Here are 5 tips for staying focused.
  • Revisit your strategic objectives: Remember those objectives that were set at the beginning of the year? Have things shifted, are they still relevant? If not, what has taken their place? Check-in with your boss, your team, and your peers to ensure you are in agreement on what’s most important to achieve between now and the end of the year.
  • Map the next ten days: A few months can feel like a long time or no time at all when you’re thinking about achieving results. I’ve started using a planning system that pushes me to create 10-day objectives that map to key goals and strategies. It has caused me to pause, step back and really think about and then focus on what the most valuable use of my time is over the next two weeks.
  • Manage Your Energy . Along with those 10-day objectives will be daily to-do’s that pop up and can’t be ignored. Be mindful of what time of day you are at your best. Allocate your time so that your most important work happens when you are at your best. Use the first 15 minutes of your work day prioritizing and planning for the rest of the day.
  • Think sprints not marathons: David Rock, co-founder of the NeuroLeadership Institute studied thousands of people and found that we are really only focused for about 6-hours a week and our goal should be short, bursts of distraction-free work. So rather than saying, I’m going to close my door and be focused for the next 3-hours, make a commitment to shut everything else out for 30 minutes. This will give you 5-minutes of transition time at the beginning, 20 minutes of deep focus and 5 minutes to ramp up to what’s next.
  • Reward yourself: Multi-tasking is automatically rewarding to our brains. After one of your sprints, take a couple of minutes to do something rewarding. Take a walk, call a friend, grab your favorite coffee and think about how great it felt to have those few minutes of complete focus.
Do you have other tips on staying focused when there is too much going on? We’d love to hear them!

“What’s Next?” A Powerful Change Leadership Tool

“What’s Next?”  
 
Jim Harvey
Partner, NextBridge Consulting
 
Why question-asking is a critical leadership tool and should be one of the sharpest in your change toolbox.
“What’s Next?”  It’s a simple question, really. Yet it has the power to dramatically improve your leadership, your team and your organization. The power lies in the ability to create forward-looking, curious, engaged individuals. And, more broadly, to build change agility into the DNA of your organization.
In recent years, neuroscience has confirmed and explained much about the longstanding wisdom and effectiveness of asking questions. With greater use, it builds relationships and improves learning. Those, in turn, are fundamental to effective change leadership, team performance and building an agile culture.
We’ll circle back to the particular effectiveness of “What’s Next?” and what you can do starting today to improve your leadership. First, why are questions so effective?
“We run this company on questions, not answers.”
 
– Eric Schmidt, ex-CEO of Google and current Executive Chairman of Alphabet –
Why Do Questions Matter So Much?   
 
In part, the value of questions is directly related to their scarcity.  Too many leaders spend too much time telling and not enough time asking. According to Gary Cohen, author of Just Ask Leadership, “95% of leaders prefer to be asked questions, rather than told what to do. And yet, according to a survey I conducted, these same leaders gave instructions 58% of the time rather than asking coworkers for their input.” There’s a persistent belief that managers are supposed to have all the answers. Additionally, most business cultures place a premium on acting and doing. It’s no wonder that taking time to simply ask and reflect isn’t a consistent part of most leaders’ repertoire. The power of questions, and their impact on performance, lies squarely in their simplicity and their fundamental connection to relationships, learning and creativity.
“Telling creates resistance.  Asking creates relationships.”
 
– Andrew Sobel, Author of
Power Questions –
Questions Build Relationships.
 
At the heart of great leadership, teamwork and cultures are relationships. Their importance can’t be overstated. Years of research and practical observation demonstrate this. So how do you build relationships? Building rapport and trust are a good starting point. Fundamentally, people want to be listened to, understood, and even empathized with – no surprise to those familiar with emotional intelligence. Asking questions is a powerful way to do all three.
Neuroscience sheds some additional light on the impact of questions. MRIs show that when asked a question, there is greater neural activity in the areas of the brain related to reward and pleasure. Serotonin levels also increase. This is especially true when you’re asked for your opinion. Asking someone a question is like giving them a shot of chemical brain energy. The more important the question is to them, the bigger the shot. No wonder people rate those who ask questions as being friendlier.  Consider it yourself – would you prefer to be asked or told something?
“Without questions, there is no learning.”
 
– W. Edwards Deming, renowned expert in quality, continuous improvement and management –
Questions Increase Learning and Creativity.
 
Since Socrates developed (you guessed it) the Socratic method, the use of questions to promote learning has had an impact on everything from education to problem-solving to self-reflection.  More recently, research done by Clayton Christensen, Hal Gregersen and Jeff Dyer demonstrates that being inquisitive pays off. Their work shows that the most successful and innovative executives are the ones who ask great questions. They challenge the status quo, looking at everything from their business model to their strategy to their planning methodology.  Importantly, they also question their own assumptions.
Furthermore, neuroscientific research on learning shows that asking questions creates mental dexterity. It creates new neural pathways instead of deepening existing ones. Literally and figuratively, it keeps us from wearing mental ruts into our brains. A workforce with greater mental dexterity is exactly the kind of thing that helps build change-agile DNA into your culture.
“A lot of bad leadership comes from an inability or unwillingness to ask questions.”
 
– Michael Parker, former CEO of Dow Chemical –
What’s the Connection Between Asking Questions and Better Change Leadership and Teamwork?
 
Business research consistently bears out that the quality of the relationship an employee has with their manager is one of the top determinants of everything from engagement and retention to development and performance. Likewise, learning also impacts leadership effectiveness. Nimble learners on your team develop skills more quickly and become more versatile and useful to unit performance. The greater the opportunity and ability to learn, the more engaged and career-focused they become. All this bodes well for change agile employees.
Relationships and learning are also essential to high-performing teams. Openness to feedback, conflict resolution, collaboration and decision-making all benefit greatly from the quality of relationships among team members.  If you have a team of people who are good at asking questions and are used to being asked themselves, you have a team that – all other things being equal – will work more productively together. Their collective curiosity and openness to new ideas will engender more creativity and innovation.
Whether your team is engaged in basic problem solving, product development, or process reengineering, a team culture that is comfortable with and good at asking questions vastly outperforms more traditional, hierarchical, stoic teams.
What’s the Big Deal About “What’s Next?” 
 
It’s forward-looking. It encourages people to think and act in ways that are conducive to change and innovation. Asked regularly of ourselves and others, it creates a mindset and habit of behavior that finds its way into the culture. What’s more, this question engenders a bias toward continuous improvement, which is essential in a change-oriented organization.
“What’s next” is also the Swiss Army Knife of questions.  It’s relevant to just about any aspect of development, client relationship management and leadership.  What’s next in my career?  What should my team be focused on next with client X? Who should be next in line for that senior leadership role?  Where will our greatest competition be coming from over the next 3 years?
In most companies, there are business and HR processes and tools that help us ask and answer many of these questions. If effectively managed and genuinely embraced by the organization, they are enormously helpful in supporting the business and the underlying culture. But that’s the point – if the underlying culture discourages people from regularly asking good questions, those processes are building on an uneven foundation. Day-to-day conversations, relationships and team norms over time do so much to build culture.
“Instead of a ‘to do’ list, consider creating a ‘to ask’ list, to see what questions you really need answers to.”
 
– Andrew Finlayson, author of
Questions that Work –
What Can I Do Today? 
 
Certainly, there’s a lot more to building great leaders and great cultures than just asking questions.  But asking questions is a critical building block and a relatively easy skill to learn.  Where to start? Look at your schedule for the rest of the day. Add two questions you have for each major meeting or to-do item left on your plate. One question is for yourself (perhaps around a tough issue you haven’t figured out yet) and the other for an employee, a peer or your manager. At the start every day, do the same thing. Not only will you be asking more questions, you’ll be building in some valuable reflection time.
To accelerate your skill development, you should seek feedback on your questioning skills. At the end of a conversation or meeting ask: “what didn’t I ask that I could have?” People may shy away from providing honest feedback at first. Don’t let it deter you. Be creative.
Finally, get those around you to ask “what’s next?”  In the long run, acting as a role model is the most effective way to do this, but directly encouraging people to ask questions will help others develop the habit more quickly.
Is This the Magic Bullet?… and Other Caveats. 
 
Of course asking questions doesn’t solve all your problems.  However, if done genuinely and regularly, it sure does change the way others perceive you. And it makes you a more curious and knowledgeable person. That said, here are a few important caveats.
First, build trust within the relationship and within the conversation before you ask “what’s next?” You want to make sure your audience knows you value their past accomplishments and respect their ideas and feelings. For example, make sure your employees don’t think you’re never happy with their performance because every time you do something good, you’re asking for more.
Second, make sure you’re walking the talk. Demonstrate that you’re open to questions from others and that you ask yourself “what’s next” on a regular basis as well.
Third, it’s possible to ask bad questions, ask them at the wrong time, or ask too many of them. Here’s a way to think about it. You want to push the boundaries at least a little.  If you’re not making yourself and others at least a bit uncomfortable, you’re probably not asking the right questions.  But if you’re making them really uncomfortable, you’re probably not asking questions in the right way. Start small, learn from your successes and mis-steps, and keep at it.
“Poor leaders rarely ask questions of themselves or others.  Good leaders… ask many questions.  Great leaders ask the great questions.”
 
– Michael Marquardt, author of
Leading with Questions –
Being asked a question makes people feel good. Done regularly and effectively, it helps builds rapport and trust. And trust is arguably the most critical element of a strong relationship between manager and employee, and among high performing team members.
Executive-level role modelling is critical for speedy cultural change. The higher up in the organization it starts, the more comfortable others are doing it and the more fully it cascades. But for your own effectiveness and for your career, it’s important to start where you are. Asking good questions makes you more effective in your job and it enhances your credibility. It also demonstrates intelligence, curiosity, and your interest in others… without monopolizing the conversation. And asking “what’s next” encourages people to be future-oriented and change-focused.
Asking good questions should be a priority for every leader, and one of their go-to tools.  Don’t you think?
Would you like to talk with someone about specific ways to improve the change leadership skills and change-agility of your organization?  NextBridge has been doing just that for nearly 20 years.  How can we help you?

 

We’re please to share Edith’s recently published article on Forbes!

Developing a Change Leader Mindset

5 Things the Eclipse Taught Us About Building Companies People Love

In the U.S, on August 22nd there was a total eclipse that traversed the country.  It was an event that captured attention, created interest and built excitement.
As I was hearing about it and waiting for our partial view in New England, I was thinking about why this was such a big deal for so many people. Almost everyone I know was, at a minimum, interested in it and many were almost giddy with excitement.  What if we could create this kind of feeling every day in our companies, to build companies people love?
I believe there are 5 things we can learn from the Great Eclipse of 2017 about how to think about building companies people love:
  • The experience is multi-dimensional: People experienced the eclipse through what they saw, the temperature of the air, the sound during the total eclipse, and more. Companies people love aren’t just defined by a vision, mission statement or set of values that are posted on a wall.  That vision, mission and values are experienced in a multi-dimensional way, from what you see in the office design, to what you hear people saying, to the buzz you feel when you walk around.
  • It’s rare or at least unique:  Companies people love provide them an experience that is difficult to replicate. Others often look to these companies to try to recreate the culture.  What they find is that it’s not something you replicate. It is something the company needs to define as uniquely theirs.
  • There is a sense of meaning: The eclipse was meaningful to many people for many different reasons. Some were drawn from a scientific perspective (a group of scientists boarded plane so they could be among the first to experience it). Some were drawn because it was an event they could share with millions of others.  Some viewed it from a spiritual perspective.  Companies people love create a connection with what their employees (and potential employees) find meaningful.
  • It’s a shared experience: Those who work in companies people love have shared experiences that define who the company is. In some, it’s the way they onboard people (I wrote about my brother’s experience at Apple a few years ago). In others it’s the way people are recognized no matter their level.  For some, it’s meeting the patients their therapy impacts. Those shared experiences live on after people in these companies move on to other jobs. You see them in active company alumni networks.  They share common stories. And, they often say working there was one of the best experiences of their work lives.
  • It creates anticipation about what great thing we’ll do next: After the eclipse, many people described it with one word – wow. And, at least in my house, we were talking about when the next one would occur.  When you experience an event that takes you out of the ordinary, as many companies we love do, you want to know what the next great thing is and how you can be a part of it.
At NextBridge Consulting, we help our clients work at becoming companies people love.  We help them define or refine and then operationalize their mission, vision and values.  We help them develop leaders who make people say “I want to be part of this,” even when the company is moving at a dizzying pace. We work with them to develop teams and organizations that create alignment.  How can we help you?